FAQ

Questions about Shipment

1 : Do you ship worldwide?
Yes, we can ship worldwide.

2 : Where you ship goods from?
Our warehouse is located in USA, the goods will be shipped from USA mainland.

3 : What is the shipping cost?
For giving customer good shopping experience, we offer free international shipment.

4 : What is the shipping time?
For expected delivery date.

5 : How do I track my package?
The package can be tracked on 17track.net . Or if you need a team members help to check up, please contact with our service team support@nolanheaney.com and we will be in touch with a status update.

Questions about Payment & Order

1 : What payment terms you can accept?
For payment, we accept  Credit Card.

2 : My payment was declined, why? How to solve it ?
If you made the purchase via Credit Card and failed, could you please contact with Credit card Support Team for solution? Or if the issue cannot be solved, please no worry.please contact with our service team support@nolanheaney.com

3 : How do I cancel my order?
For the order, if not shipped out yet, please contact with our Service Support Team support@nolanheaney.com , we will cancel your order and give you full refund.

4 : Is my information is securing using this site?
Yes,Nolan Heaney takes precautions to protect your personal information. When you submit sensitive information via the website, your information is protected both online and offline. Please don’t worry for this.

5 : What if my address is wrong?
If the recipient’s address was wrong, after the failed delivery, the parcel should be returned back to sender. After we receive the parcel, we will contact you for an updated address and arrange re-delivery for your package.

Questions about Return & Refunds

Q1 : What items are returnable?
A1 : a)- We can accept returns or exchanges within the 30-day period. b)- All returned items must be in the original condition: unused, unwashed, and unworn. No exceptions.

Q2 : How do I return a product?
A2: Contact with Nolan Heaney Service Team support@nolanheaney.com to confirm details to make sure the item is meet the return condition. After the agreement, Service Team will send the detailed return information, please offer return tracking number after return shipment .

Q3 : What is you refund policy?
A3 : Refunds are processed within 1-5 business days, after you received our confirmation on the cancellation.

Q4 : How will you refund me?
A4 : The refund are applied to the original payment method.

Questions about the price

1. Why are your products priced so affordably?

We are committed to offering quality products at competitive prices. By operating our independent store, we can avoid the fees associated with large e-commerce platforms, allowing us to pass on the savings to you.

2. How can you offer lower prices than other platforms?

Selling directly from the factory enables us to cut out intermediary costs. Unlike on larger platforms where fees are significant, we choose to operate independently, allowing us to offer you better prices.

3. Will the prices remain the same after the promotional period?

During our promotional period, we are offering discounted prices. After the promotion ends, the sales price may be adjusted. However, our commitment to affordability remains, and we strive to maintain fair and reasonable prices.

4. What is the regular price of your products?

The regular price of our products is subject to change based on various factors. Check our website for the most up-to-date pricing information.

5. Is the quality of your products compromised due to the lower prices?

Not at all. We prioritize quality in every product. Lower prices are a result of our efficient operations, not a compromise on the quality of the items we offer.

6. Are you a legitimate and formal company?

Yes, nolanheaney is a formal and registered company committed to transparency, integrity, and providing excellent products and service.

7. Can I trust the authenticity of your products?

Absolutely. We sell directly from the factory, ensuring the authenticity and quality of our products. Customer reviews and testimonials speak to the positive experiences of our valued customers.

Questions about the product

1. What are Mechanical Metal Components?

Mechanical Metal Components are precisely engineered pieces that form the basis of our Mechanical Models. They include gears, cogs, and other essential elements required for constructing intricate and functional models.

2. How do I choose the right Mechanical Model for me?

Our diverse collection caters to various interests and skill levels. Explore our product descriptions and reviews to find the perfect model that aligns with your preferences and experience level.

3. Are instructions included with the Mechanical Models?

Yes, comprehensive assembly instructions are provided with each Mechanical Model. Follow the step-by-step guides to ensure a smooth and enjoyable building experience.

4. Do I need special tools or skills to assemble the models?

Basic tools like pliers and screwdrivers may be helpful, but specialized tools are usually not required. Our models are designed to be assembled by enthusiasts of various skill levels.

5. What age group are NolanHeaney Mechanical Models suitable for?

Our models are suitable for a wide age range, from teenagers to adults. Please check the product details for specific age recommendations.

6. Can I customize or paint the Mechanical Models?

Absolutely! We encourage customization. Feel free to paint or modify your model to add a personal touch and make it uniquely yours.

7. What if a component is missing or damaged in my order?

We apologize for any inconvenience. Contact our customer service at support@nolanheaney.com, and we’ll promptly assist you in resolving the issue.

8. Do you offer international shipping?

Yes, we offer international shipping. Shipping costs and delivery times may vary based on your location. Please check our shipping policy for more details.

9. Can I return a Mechanical Model if I change my mind?

Yes, we accept returns within our specified return policy. Please review our Returns and Exchanges page for detailed information.

10. How can I stay updated on new releases and promotions?

Stay connected with us through our newsletter and follow our social media channels for the latest updates, promotions, and exclusive offers.